Pawan Menon

Pawan Menon is a veteran and pioneer in the BPO and Technical Services industry, with over 35 years of progressive leadership across Banking, Telecom, Healthcare and EdTech sectors. He has architected large-scale operations with a focus on Customer Experience (CX), Technical Helpdesk, Sales Enablement, Revenue Cycle Management (RCM), Collections, and Shared Services / Back Office Support.

Pawan is entrepreneurial and have expanded operations globally building large scale multi-geo delivery organizations to deliver outsourcing services to highly demanding regulated industries like healthcare, banking comprehensively meeting their compliance and industry standards.

Pawan carries a deep understanding of technology and BPO industries having steered implementation and optimization of industry-standard platforms like Salesforce Service Cloud, Zendesk, Freshdesk, Genesys, Avaya, and Cisco UCCX.  A strong proponent of ITIL-based service delivery, knowledge management (KM), and AI-driven self-service and automation, Pawan brings a strategic focus on workforce optimization, WFM tools, training & QA, and continuous service improvement (CSI). His leadership style is rooted in data-driven decision making, client engagement, and digital transformation across customer touchpoints.

With a reputation for building resilient and agile support ecosystems, Pawan Menon continues to drive innovation, cost efficiency, and customer-centric excellence, making him a sought-after leader in the global technology and BPO industry.

Sudhir Yannawr

Sudhir Yannawr a seasoned technology & business  management professional with over 25 years of experience across India, the Middle East, and South & East African markets. Demonstrated, success includes spearheading the establishment of sales operations from the ground up for 4 organizations between the period starting 2009 to 2023. With a versatile management post-graduate degree and executive management certification from Virginia University, USA, Sudhir is a Certified Global Business Leader by Harvard Business School Publishing & U21 Global. Throughout his successful career has worked through diverse verticals and cutting-edge technologies, primarily within Sales, Business Development & Management.

He has effectively devised, implemented, and expanded various business models – Direct, Partnerships, Franchise, System Integrators and Consultancy – within the IT/Software industry. Sudhir has held key leadership roles, including President & Transformation Partner at Brane Cognitives, Vice President at DigiValet, Managing Director at Bugle DMCC, Head of Global Sales at ISYX Technologies, and Vice President & Regional Head at Tech Mahindra/ Satyam Computers. His expertise spans multi-regional/multi-locational sales management in IT solutions industry.

Kanhaiya Thakur

Kanhaiya “KT” Thakur is the Co Founder and Chief Technology Officer at Belmohn Infotech, with over two decades of experience delivering high-impact IT, cloud, and cybersecurity solutions across Banking & Finance, Chemical, Energy & Natural Resources, and Technology & Telecom sectors. A strategic tech leader and former CIO/CTO/CISO, KT has built and secured complex IT environments across regulated and high-performance industries.

At Belmohn, he oversees end-to-end service delivery from consulting and design to deployment and ongoing operations to ensuring secure, scalable, and audit-ready infrastructure and application ecosystems. KT has deep expertize in the areas of Cloud & IT Infrastructure Strategy, Cybersecurity & Regulatory Compliance, IT Service Management & Automation and have steered numerous high value transformational technology initiatives and strategy programs for multinational organizations worldwide. KT is equally adept in managing large cross-border teams and delivery centers with focus on talent, resilience, and operational efficiency. KT is passionate about bridging business goals with secure, intelligent technology, enabling Belmohn clients across the globe to transform with confidence.

Krishna Prassad

Krishna Prassad is seasoned delivery leader and strategist with over 30 years of information technology experience across diverse industry verticals and geographies. He specializes in delivery management, business enablement and building relationships across diverse customer and vendor ecosystems.

He has led many high value country wide, enterprise wide large transformation programs working directly with C-level executives and a diverse team of solution providers and technology professionals. Krishna has held leadership roles at renowned companies like Tech Mahindra, VeriSign, Capgemini, NIIT Coforge and Ali Bin Ali Technology Solutions, delivering significant value to customers, building successful relationships and achieving revenue growth objectives.

He is a qualified CMA, CISA, CISM, CDPSE and aptly brings his acumen in leveraging cutting edge technologies in delivering positive business results. He is currently engaged in consulting, focusing on customer success, alliances, and GTM strategy